Privacy Policy
Privacy Policy of
Neural Monkey Digital Ventures
Neural Monkey Digital Ventures Private Limited ("we", "us", or "our") respects the privacy of individuals who use Mantis Gamepad Pro and Mantis PlayHub. This policy explains how we handle information in connection with our applications and associated services.
The information involved depends on the features, settings, and services you use. Not every feature or third-party integration is available in every application or region. This policy applies subject to applicable law and any additional notices provided for specific features.
1. What Information We Collect
a. Personal Information
When you sign in to your Mantis account using Google Sign-In, we process information made available through that process, such as your name, email address, profile image, account identifier, and authentication information.
We may also process information you provide when contacting us, managing an account, or using supported features, including correspondence, purchase references, preferences, and related account information.
When you connect a supported storefront, such as Steam, Epic Games Store, or GOG, the application processes relevant account, profile, library, entitlement, and authentication information to provide the integration.
Your storefront login credentials and authentication tokens, including access and refresh tokens, are not transmitted to Mantis servers. Storefront authentication takes place directly between the application on your device and the relevant storefront. Any session tokens retained by the application are stored in encrypted form locally on your device. This is separate from signing in to your Mantis account.
Please avoid sending passwords, authentication tokens, or unrelated sensitive information in support requests.
b. Non-Personal and Technical Information
We collect technical and usage information to operate and improve our applications. Depending on the features used, this includes the following categories.
Device Information
- Device, operating-system, application-version, and hardware information.
- Display, language, locale, time-zone, and network information.
- Relevant device, application-installation, or session identifiers.
- Controller information and configuration preferences.
System Service Information
- Operational, connection, and integration status.
- Application activity and feature interactions.
- Performance measurements, errors, crash reports, and diagnostic information.
Gaming Information
- Game titles, identifiers, package names, and relevant library information.
- Installation activity, gaming sessions, settings, and preferences.
- Compatibility, runtime, and performance information.
- Game files, saves, and related metadata processed by supported local or synchronization features.
Our servers and providers also receive network information, such as an IP address, when your device connects to them. Analytics or advertising services may use this to derive approximate location. Where advertising or push notifications are provided, relevant identifiers, interaction data, or delivery information are also processed.
Some technical and usage records can be associated with your account or device and are treated as personal information where applicable. They are not necessarily anonymous simply because they do not contain your name.
2. How We Use Collected Information
a. Personal Information
We use relevant information for purposes including:
- Creating, authenticating, and managing your account.
- Providing requested features and applying configurations and preferences.
- Supporting storefront connections, game libraries, downloads, and related functionality.
- Administering purchases and providing technical support.
- Sending relevant service communications.
- Improving reliability, protecting our services, addressing misuse, and meeting legal obligations.
Certain information or device permissions may be necessary for a requested feature. If that information or access is unavailable, the feature may not work. Optional features and consent choices are handled according to applicable requirements.
b. Non-Personal and Technical Information
We use relevant technical and usage information to:
- Improve user experience, performance, and compatibility.
- Maintain and enhance our services.
- Understand usage and develop features.
- Investigate failures and resolve technical issues.
- Deliver and measure advertisements where offered.
Usage and diagnostic information is processed by our services and integrated analytics or diagnostic providers as applicable. Some records are account-linked, and reports may be stored temporarily on your device before submission. We may combine relevant records or use aggregated or de-identified information for these purposes, subject to applicable law.
Supported local game-execution features process games and saves on your device. Local execution does not require uploading copies of those files to Mantis. Enabled cloud features may exchange saves and related information with the relevant storefront, including through background synchronization. Games and external services may also communicate independently under their own privacy policies.
Where a legal basis is required, we rely on the basis appropriate to the processing, including performance of a contract for requested services, permitted legitimate interests in security and reliability, legal obligations, or consent. We obtain separate consent where required. New or materially different purposes remain subject to applicable notice and consent requirements.
3. Information Sharing
a. We Do Not Sell Your Data
We do not sell or rent your personal information in exchange for money. We disclose information in the circumstances described in this policy.
Some advertising-related disclosures may be considered a “sale,” “sharing,” or targeted advertising under particular privacy laws even without monetary payment. Applicable choices and rights are described in Section 5.
b. Service Providers
We use service providers and integrations to operate and support relevant features. These include:
- Hosting and infrastructure: We use DigitalOcean and Cloudflare to support the hosting, delivery, and operation of our applications and related services.
- Analytics and diagnostics: Firebase Analytics and Firebase Crashlytics.
- Payment processing: Google Play Billing, where purchases are offered through Google Play.
- Authentication: Google Sign-In and Google OAuth.
- Notifications: Firebase Cloud Messaging, where push notifications are provided.
- Advertisements: Google AdMob, where advertisements are displayed.
Providers receive information relevant to the services they perform. Processing on our behalf is subject to applicable contractual and legal requirements. Some providers also process information independently under their own policies. Arrangements may change as our services develop, subject to applicable disclosure and consent requirements.
Connected storefronts, payment platforms, game publishers, and online game services have their own privacy practices. Their sign-in pages may use cookies or similar technologies. Their policies do not remove our responsibility for processing carried out by Mantis or on our behalf. Further information about Google's services is available in the Google Privacy Policy.
We may also disclose relevant information where legally permitted and reasonably necessary to comply with legal obligations, address security or fraud, protect rights, or establish or defend legal claims. Information may be disclosed or transferred in connection with a proposed or completed business reorganization, merger, acquisition, or asset transfer, subject to applicable safeguards. We may otherwise disclose information at your direction or with your consent. These provisions do not change the storefront credential protections in Section 1.
Information may be processed in countries other than your country of residence. Where required, transfers are subject to appropriate legal safeguards or other permitted transfer grounds.
4. Security
We use technical and organizational safeguards appropriate to the information and risks involved, including protections for sensitive transmissions and account access. Retained storefront session tokens are encrypted on your device as described above.
Security measures may evolve over time. No method of transmission or storage guarantees absolute security. We address security incidents and provide notifications where required by law.
Data retention
We retain information for as long as reasonably necessary for the purposes described in this policy, subject to applicable law. Relevant considerations include the duration of an account or service relationship, technical and support needs, provider retention settings, and legal, accounting, security, or dispute-related requirements.
When information is no longer needed, we delete it or make it no longer reasonably identifiable, subject to lawful retention exceptions. Limited records may remain after account closure for a specific permitted purpose. Backup copies may follow a different removal schedule within legal limits. We explain relevant exceptions and delays when responding to a deletion request.
Local files and independent providers' copies follow their respective storage controls and retention practices. Removing local information does not automatically delete server records or cloud saves.
5. Your Rights
Depending on applicable law, you have rights concerning your personal information, including:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Delete your account through the application or request deletion of your personal information, subject to applicable exceptions.
You may also have rights to portability, restriction, objection, consent withdrawal, certain advertising opt-outs, review of qualifying automated decisions, representation, appeal, or complaint to a privacy regulator. These rights depend on the applicable law and processing involved. Consent withdrawal does not affect the lawfulness of prior processing.
To make a request, email contact@mantispro.app and identify the application and request. We may seek proportionate verification where appropriate and legally permitted. Requests are handled within applicable legal deadlines, subject to permitted extensions and exceptions. We explain any relevant limitation and do not unlawfully discriminate against users for exercising their rights.
Account deletion
You can delete your Mantis account using the account deletion option within the application. Alternatively, you can request deletion by contacting contact@mantispro.app and identifying your account and the application or applications concerned.
After appropriate verification, we delete the relevant account and associated information and arrange appropriate deletion with providers acting on our behalf, subject to lawful retention. We explain the expected timeframe, relevant exceptions, and any effect on services across applications.
Signing out, uninstalling, or disconnecting a storefront does not itself submit a Mantis account deletion request. Account deletion does not delete your independent Google or storefront accounts, purchases, or their cloud saves. Store connections and local game data may require separate management.
Other choices and requests
Use available application, device, and provider controls to manage permissions, notifications, connections, synchronization, and storage. For consent-based processing, use the relevant controls where provided or contact us. Restricting information necessary for a feature may affect its availability.
Advertising controls do not necessarily stop all processing needed for ad delivery, measurement, or fraud prevention. Resetting an advertising identifier does not delete your account or all diagnostic records. To appeal a rights-request response, reply to it or contact us with the subject Privacy request appeal. You may also contact the relevant regulator, following any applicable complaint process.
Children's privacy
Our applications are intended for a general audience and are not specifically directed at children. Age-related protections and parental-authorization requirements apply where required by local law. If you believe a child's information has been processed unlawfully, contact us. We will investigate and take appropriate steps, including restricting processing or deleting information where required.
6. Contact Us
For questions, concerns, complaints, or requests about this policy or your personal information, contact:
Neural Monkey Digital Ventures Private Limited
Email: contact@mantispro.app
Website: www.mantispro.app
7. Third-Party Rights and Non-Affiliation
Our applications are independently developed and operated by Neural Monkey Digital Ventures Private Limited. Neither we nor our applications are affiliated with, sponsored by, endorsed by, or acting on behalf of the operators of Steam, GOG, Epic Games Store, Amazon Games, or any other third-party storefront. The same applies to the developers, publishers, and rights holders of third-party games displayed, referenced, or accessed through our applications. Our applications are not official products of those parties.
Third-party names, trademarks, logos, game titles, artwork, screenshots, and other content remain the property of their respective owners. We do not claim ownership of those materials. References to or displays of them identify the relevant products, services, or content, or describe application functionality, and do not imply a commercial partnership, approval, or endorsement.
Displaying a game or providing a storefront integration does not grant rights to third-party content or override applicable licence terms, account requirements, or access restrictions. Your use of third-party services and content remains subject to the relevant terms and permissions. Those parties control their own services, content, and support; their availability and compatibility may change independently of our applications.
©2026 Valve Corporation. Steam and the Steam logo are trademarks and/or registered trademarks of Valve Corporation in the U.S. and/or other countries. All other third-party trademarks belong to their respective owners.
8. Amendments to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices, providers, or legal requirements. We will publish the revised policy with updated dates and provide additional notice or obtain consent where required.
A policy update or continued use does not replace consent required for a new or materially different use of information. We encourage you to review this policy periodically. Nothing in this policy limits rights or obligations that cannot be excluded under applicable law.
© 2026 Neural Monkey Digital Ventures Private Limited. All rights reserved.